Terms of Use
THESE TERMS OF SERVICES IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC
CONTRACT FORMED UNDER APPLICABLE LAWS AND THE PROVISIONS PERTAINING TO ELECTRONIC
DOCUMENTS / RECORDS IN VARIOUS STATUTES. THIS TERMS OF SERVICE DOES NOT REQUIRE ANY
PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
PLEASE READ THIS TERMS OF SERVICE CAREFULLY. BY USING THE PLATFORM, YOU INDICATE
THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS TERMS OF SERVICE. IF YOU DO NOT
AGREE WITH THE TERMS OF THESE TERMS OF SERVICE, PLEASE DO NOT USE THE PLATFORM OR
SERVICES.
This Terms of Service of the website located at the URL https://www.raga.ai/ and other associated/ancillary
applications, products, websites and services and all other variations and sub-domains of the same (collectively referred
to as “Platform”) is between RagaAI Inc. (referred as “Company” or “we” or “us” or “our"), and the registered
Users, defined to include any person who registers himself/herself/itself on the Platform for a demo on the Platform or
a visitor on the Platform, as the case may be (referred as "you" or "your" or “User”). These Terms and Conditions
describe the terms on which Company offers Services.
These Terms and Conditions are a contract between you and the Company. This Terms of Service shall be read
together with the Privacy Policy available on [] or other terms and condition with all other notices, disclaimers,
guidelines appearing on the Platform from time to time (collectively referred to as "Terms and Conditions") constitute
the entire agreement upon which you are allowed to access and use the Platform and avail the Services. By accessing
the Platform, you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and
agree that you are responsible for compliance with any applicable local laws. Your continued use of the Platform shall
constitute your acceptance to the Terms and Conditions, as revised from time to time.
You and the Company shall hereinafter be individually referred to as a “Party” and collectively as the “Parties.
1) CLICK TO ACCEPT
Before using certain areas of the Platform you may be asked to indicate your acceptance of additional special terms and
conditions by clicking a button marked "I Accept" "I Agree" "Okay" "I Consent" or other words or actions that
similarly acknowledge your consent or acceptance of a Click-Through Terms and Conditions or you may indicate your
acceptance by executing an work order form issued by the Company. Any consent so provided by you will be deemed
to be valid consent under all applicable laws.
2) UPDATION OF TERMS AND CONDITIONS
Your use of the Platform is subject to the Terms and Conditions, which may be updated, amended, modified, or revised
by us from time to time. To ensure that you are aware of any additions, revisions, amendments, or modifications that
we may have made to these Terms and Conditions, it is important for you to refer to the Terms and Conditions from
time to time. The updated Terms and Conditions shall be effective immediately and shall supersede these. We shall not
be under an obligation to notify you of any changes to the Terms and Conditions. You shall be solely responsible for
reviewing the Terms and Conditions from time to time for any modifications. If you continue to use the Platform
and/or Services after the updated Terms and Conditions have been published, it shall be deemed that you have read and
understood and accept the updated Terms and Conditions. Any reference to Terms of Service herein shall refer to the
latest version of the Terms of Service.
3) SERVICES
The Company offers a comprehensive testing platform for AI.
Company reserves the right to update the Platform and /or Services, in order to, inter alia, introduce new features or
Services, enhance existing features or Services, improve user experience and performance. You hereby agree that
Company will be able to provide support services only if you install all the updates upon receiving notifications while
using the Platform and its Services.
4) ELIGIBILITY AND ACCOUNT REGISTRATION
a) By using the Platform, you affirm that you are fully able and competent to accept the Terms and Conditions and the
obligations, affirmations, representations, warranties set forth in the Terms and Conditions, and to abide by and comply
with the terms stated therein. Persons who are "incompetent to contract" as per applicable laws including un-discharged
insolvents, a minor or person with unsound mind etc. are not eligible to use the Platform.
b) The Company provides a product wherein users can directly use themselves.
c) When you request for a demo on the Platform, you must: (i) provide accurate and complete information; (ii) promptly
update your information with any new information that may affect the operation of your demo; (iii) authorize Company
to make any inquiries we consider necessary or appropriate to verify your information or the information you provide
to us via the Platform including document proofs or copies or any such information as required mandatorily by
applicable law that need to be provided to us; and (iv) acknowledge and accept any applicable policies, including but
not limited to those pertaining to service quality, confidentiality, User integrity, anti-harassment and conflict of interest.
You will not use false identities or impersonate any other person or use another account that you are not authorized to
use on any computer, mobile phone, tablet, or other device (collectively “Device”).
d) You are responsible for safeguarding and maintaining the confidentiality of your information. You agree not to disclose
your information to any third party and that you are entirely and solely responsible for any and all activities or actions
that occur pursuant to the use of your Platform, whether or not you have authorized such activities or actions. You will
immediately notify Company of any unauthorized use of your demo. You may be held liable for losses incurred by
Company due to authorized or unauthorized use of our Platform as a result of your failure in keeping your Information
secure and confidential.
e) If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not
current or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not
current or incomplete, Company has the right to suspend or terminate your use and refuse any and all current or future
use of the Platform / Services (or any portion thereof).
5) PLATFORM LICENSE
a) Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable license:
(i) to access, modify, edit and download any content, to which you are permitted access solely for your use. You have
no right to sublicense the license rights granted herein.
b) You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly
display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as
expressly permitted in the Terms. No licenses or rights are granted to you by implication or otherwise under any
Intellectual Property Rights owned or controlled by Company or its licensors, except for the licenses and rights
expressly granted in the Terms. The Platform and the Intellectual Property Rights vested therein is owned by Company.
c) You agree that this Platform and its Services are made available to you on a non-exclusive, non-transferable, non-
sublicensable and on a limited license basis and hence, you will not permit, enable, introduce or facilitate other persons
to participate in availing Services from our Platform, through the demo that you have requested for, including others
who may be subject to an agreement that is the same or similar to this Terms and Conditions.
6) FEES AND PRICING
Fees and pricing shall be as described in the definitive agreement agreed upon between the Parties.
7) REFUND AND CANCELLATION
Fees and pricing shall be as described in the definitive agreement agreed upon between the Parties.
8) RULES AND CODE OF CONDUCT
a) You shall not use the Platform for any purpose that is prohibited by the Terms; or other rules or policies implemented
by us from time to time.
b) You shall comply with all applicable local, provincial laws, and regulations in connection with your availing of the
Services.
c) You shall keep Company informed of any technical issues or problems with the Platform, as and when the issues
develop.
d) By way of example, and not as a limitation, you shall not (and shall not permit any third party to) take any action
(including without limitation host, display, upload, modify, publish, transmit, store, update or sharing of information)
that: (i) would constitute a violation of any cc
e) The Company reserves the right to disable any demo from the Platform at any time for any reason (including, but not
limited to, upon receipt of claims or allegations from third parties or authorities; or if Company is concerned that you
may have violated the Terms of Use), or for no reason at all with or without notice to the User/Users.
9) USE OF YOUR INFORMATION
a) You may provide only information that you own or have the right to use. We may only use the information you provide
as permitted by our Privacy Policy and applicable law. Please closely review our Privacy Policy for more information
regarding how we use and disclose your personal information. Our Privacy Policy is hereby incorporated into these
Terms of Service by this reference.
b) We ensure easy access to the Users by providing an option to update your information. We reserve the right to
moderate the changes or updates requested by you.
c) We reserve the right to maintain, delete or destroy all information and materials posted or uploaded through the
Services, pursuant to our internal record retention and/or destruction policies. We (may/may not) make use of third-
party cloud services providers or use our own service infrastructure for hosting the servers and databases. While we
make commercially reasonable efforts to ensure that the data stored on our servers is persistent and always available to
the User, we will not be responsible in the event of failure of the third-party servers or any other factors outside our
reasonable control that may cause the User’s data to be permanently deleted, irretrievable, or temporarily inaccessible.
d) You acknowledge and agree that we may preserve your information and may also disclose your related information if
required to do so by law; or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a)
comply with legal process, applicable laws or government requests; (b) enforce these Terms and Conditions; (c)
respond to claims that any of your usage of the Platform violates the rights of third parties; (d) detect, prevent, or
otherwise address fraud, security or technical issues; or (e) protect the rights, property, or personal safety of the
Platform, its users, or the public.
e) We may disclose or transfer User information to our affiliates or governmental authorities in such manner as permitted
or if required by applicable law, and you hereby consent to such transfer.
f) In accordance with the applicable laws, we may transfer your Information to any other body corporate or a person in
India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if
such transfer is necessary for the performance of the lawful contract between Company or any person on its behalf and
the User or where the User has consented to data transfer.
10) THIRD PARTY SITES
a) While availing Services, Users may connect with third-party service providers. The Company is not responsible for,
and does not endorse, any third-party services mentioned on the Platform. It is hereby stated that Company shall in no
way be responsible for any acts or omissions of third parties. Any transaction, dealings or communication otherwise
that the User may have with such third parties are at the User’s own risk and we make no warranties, express or implied
regarding the quality or suitability of the services or products of such third-party vendors. You may be redirected to a
third-party website upon clicking on such links, these websites will be governed by its privacy policy and terms of use.
We shall not be responsible for any transaction or dissemination of information that may take place while accessing
these third-party websites.
b) We attempt to be as accurate as possible. However, we do not warrant those descriptions of our content or other content
of this site is accurate, complete, reliable, current, or error-free. Also, your access to the Platform may also be
occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or at any
time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. We
also provide links to other sites over which we have no control. We are not responsible for the availability of such
external sites or resources and we do not endorse and are not responsible or liable for any content, advertising, products
or other material on or available from such sites or resources.
c) We cannot and will not assure that other Users are or will be complying with the foregoing rules or any other
provisions of these Terms, and, as between you and us, you hereby assume all risk of harm or injury resulting from any
such lack of compliance.
d) You acknowledge that when you access a link that leaves the services, the site you will enter into is not controlled by
us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we
are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Services,
although we are under no obligation to do so.
11) INTELLECTUAL PROPERTY
a) Company shall own all right, title and interest (including patent rights, copyrights, trade secret rights, mask work rights,
trademark rights and all other rights of any sort throughout the world) relating to any and all inventions (whether or not
patentable), works of authorship, mask works, designations, designs, know-how, the Platform, the content of the
Platform, ideas and information, google text chats which are subject matter of services (collectively referred to as
“Intellectual Properties”).
b) Notwithstanding anything contained in this Terms and Conditions, rights to the Intellectual Properties include all rights
of paternity, integrity, disclosure and withdrawal and any other rights (“Intellectual Property Rights”).
c) The User shall not be entitled to any ownership or any other right on the Intellectual Property of Company and shall
undertake not to put Company’s Intellectual Property to any use for any purpose whatsoever in breach of this
Agreement in any manner. The user shall not use it, disclose or allow the use of Company’s Intellectual Property by
any third party nor shall the user have any claim or right whatsoever therein.
d) Any breach of this provision shall be considered as a material breach of this Agreement and the Company shall be
entitled to seek injunctive or other equitable relief, in addition to other remedies available to it under law.
12) CONFIDENTIALITY
The User agrees to keep all technical and non-technical information, which Company may have acquired before or
after the date of this Terms and Conditions in relation to the technology, customers, business, operations, financial
conditions, assets or affairs of the other Party resulting from negotiating this Terms and Conditions; or exercising its
rights or performing its obligations under this Terms and Conditions; or which relates to the contents of this Terms and
Conditions (or any agreement or arrangement entered into pursuant to this Terms and Conditions), including but not
limited to business plans, business forecasts, research, technology and financial information, procurement
requirements, purchasing requirements, manufacturing, customer lists, sales and merchandising efforts, marketing
plans, experimental work, development, design details, specifications, engineering, copyrights, trade secrets,
proprietary information, know-how, processes, equipment, algorithms, software programs, software source documents,
and information in any way related to the current, future and proposed business, products and Services of Company
confidential or any other information designated as confidential from time to time.
Notwithstanding anything in the foregoing to the contrary, confidential information shall not include information
which: (i) was known by the User prior to receiving the confidential information from Company; (b) becomes
rightfully known to the user from a third-party source not known (after diligent inquiry) by the user to be under an
obligation to Company to maintain confidentiality; (c) is or becomes publicly available through no fault of or failure to
act by the user in breach of this Terms and Conditions; (d) is required to be disclosed in a judicial or administrative
proceeding, or is otherwise requested or required to be disclosed by law or regulation.
13) RIGHTS AND OBLIGATIONS RELATING TO THE USAGE OF THE PLATFORM
Users shall be prohibited from carrying out the any illegal acts in the Platform including but not limited to acts
mentioned below:
violating or attempting to violate the integrity or security of the Platform;
transmitting any information on or through the Platform that is disruptive or competitive to the provision of our
Services;
intentionally submitting on the Platform any incomplete, false or inaccurate information;
making any unsolicited communications to other Users;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent
agents) to navigate or search the Platform;
circumventing or disabling any digital rights management, usage rules, or other security features of the Platform.
Any unlawful activities in the Platform which are prohibited by applicable laws.
The Company shall, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in
writing or through email signed with electronic signature about any such information as mentioned above, be entitled to
disable such information that is in contravention of this Clause. We shall also be entitled to preserve such information
and associated records for such period as prescribed under applicable laws for production to governmental authorities
for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or the Terms and
Conditions by a user, we shall have the right to immediately terminate your access or usage rights to the Platform and
Services and to remove non-compliant information from the Platform.
We may disclose or transfer user-generated information to our affiliates or governmental authorities in such manner as
permitted or required by applicable law, and you hereby consent to such transfer. In accordance with the applicable
laws, we shall transfer Information, to any other body corporate or a person in India, or located in any other country,
that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the
performance of the lawful contract between Company or any person on its behalf and the User or where the User has consented to data transfer.
14) SUSPENSION AND TERMINATION
a) These Terms and Conditions are effective unless and until terminated by either you or Company. You may terminate
these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease
using our Platform.
b) We have the right to temporarily suspend access to the whole or any part of the Services for any reason whatsoever
(including but not limited to technical/operational reasons) and shall be under no liability to you in such an event.
Further, we may, but are not obliged to, give you notice of any interruption of access to the Service.
c) We may temporarily suspend access to the whole or any part of the Services for pre-scheduled maintenance. If you
choose to access the Platform or avail Services during such pre-scheduled maintenance, we cannot guarantee the
availability of the Services and/or functionality of the Platform.
d) We may terminate your usage of the Platform at any time for any reason, including breach of the Terms and
Conditions. We have the right (but not the obligation) to refuse to grant access to Platform. Except for the rights and
license granted in these terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.
e) Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Platform
under the same account, a different account or re-register under a new account. On termination of an account due to the
reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the
Platform by such User. All provisions of the Terms and Conditions, which by their nature should survive termination,
shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.
f) Upon termination of this Terms and Conditions, any rights or obligations of the User existing at the time of expiration
or termination, which, by their nature, survive the expiration or termination of this Terms and Conditions and such
other provision as specifically identified in this Terms and Conditions, shall survive.
15) ALERTS
a) The Company provides you with multiple automatic and/or customised alerts while providing Services.
b) You understand and agree that any alerts provided to you through the Platform may be delayed or prevented by a
variety of factors. We will do our best to provide alerts in a timely manner with accurate information. However, we
neither guarantee the delivery nor the accuracy of the content of any alert. You also agree that we shall not be liable for
any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any
actions taken or not taken by you or any third party in reliance on an alert.
16) CONTACT YOU
a) You agree that we may contact you through telephone, email, SMS, or any other means of communication for the
purpose of:
Rendering Services
Obtaining feedback in relation to Platform or our Services;
Obtaining feedback in relation to any other Users listed on the Platform;
Any events or initiatives that you may be interested in as part of the community of users
Resolving any complaints, information, or queries by other Users regarding your critical content.
b) You agree to provide your fullest co-operation further to such communication by Company.
17) DISCLAIMERS
a) THE SERVICE RENDERED ON COMPANY'S PLATFORM ARE PROVIDED "AS IS" AND “AS AVAILABLE”.
COMPANY MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND
NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-
INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHERMORE,
COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY,
LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS PLATFORM OR
OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.
b) THE COMPANY, ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SPONSORS AND PARTNERS DO
NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR
TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR
SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS; (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS; (E)
ANY INFORMATION PROVIDED BY US IN ANY WAY WILL MEET YOUR REQUIREMENTS ; OR (F) THE
PLATFORM WILL BE FREE OF GLITCHES; ON YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN
RISK.
c) COMPANY DOES NOT WARRANT THAT THE USER WILL BE ABLE TO USE THE PLATFORM/PLATFORM
AT ALL TIMES OR LOCATIONS ON THE PLATFORM/PLATFORM OR THAT THE PLATFORM AND THE
SERVICES PROVIDED THROUGH THE PLATFORM/PLATFORM WILL BE UNINTERRUPTED OR ERROR-
FREE.
d) THE MATERIALS AS APPEARING ON THE PLATFORM MAY CONTAIN TYPOGRAPHICAL ERRORS,
INACCURACIES OR OMISSIONS. COMPANY RESERVES THE RIGHT, ALTHOUGH IT IS UNDER NO
OBLIGATION TO DO SO, TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, AND TO
CHANGE OR UPDATE INFORMATION OR MATERIAL AS APPEARING ON THE PLATFORM AT ANY TIME
WITHOUT PRIOR NOTICE.
e) WE DO NOT PROMISE TO STORE OR KEEP SHOWING ANY INFORMATION AND CONTENT THAT YOU
HAVE POSTED. THE COMPANY DOES NOT PROVIDE A STORAGE SERVICE. YOU AGREE THAT WE
HAVE NO OBLIGATION TO STORE, MAINTAIN OR PROVIDE YOU A COPY OF ANY CONTENT OR
INFORMATION THAT YOU OR OTHERS PROVIDE, EXCEPT TO THE EXTENT REQUIRED BY
APPLICABLE LAW AND AS NOTED IN OUR PRIVACY POLICY.
f) THE COMPANY IS AN INTERMEDIARY AND ONLY OROVIDES A PLATFORM THAT FACILITATES THE
INSURANCE POLICY RELATED ACTIVITIES OF THE USER. THE USAGE THE PLATFORM AND THE
ISSUANCE OF THE INSIRANCE POLICIES OR PROCESSING OF ANY CLAIM DO NOT FALL WITHIN THE
SCOPE OF COMPANY’S SERVICES.
g) OUR COMPANY SHALL NOT BE LIABLE IN ANY FORM OR MANNER WHATSOEVER, FOR ANY CLAIMS,
DISPUTES, PROCEEDINGS WHICH MAY ARISE IN CONNECTION WITH THE ENGAGEMENT BETWEEN
YOU AND THE CUSTOMERS.
18) INDEMNITY
You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each
of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and
representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or
relate to (i) your use or misuse of, or access to, the Services and Platform; or (ii) your violation of the Terms and
Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the
exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist
and cooperate with us in connection therewith.
19) LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED UNDER LAW, IN NO EVENT SHALL COMPANY BE LIABLE
WHETHER IN TORT (INCLUDING FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), CONTRACT,
MISREPRESENTATION, RESTITUTION OR OTHERWISE FOR (I) ANY SPECIAL, INCIDENTAL, INDIRECT
OR CONSEQUENTIAL OR OTHER SUCH LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO THOSE
SUCH AS AND/OR RESULTING FROM LOSS OF PROFITS, LOSS OF BUSINESS, BUSINESS
INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, DEPLETION OF GOODWILL,
LOSS OR CORRUPTION OF DATA OR INFORMATION, PURE ECONOMIC LOSS AND/OR SIMILAR LOSSES
OR DAMAGES OF ANY KIND, HOWSOEVER ARISING IN CONNECTION WITH THESE TERMS, (II) FOR
YOUR RELIANCE ON THE SERVICES (III) FOR ANY DIRECT DAMAGES THAT EXCEED Rs. 10,000/- (IV)
FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF USER HAS BEEN
INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF THIS
SECTION WILL NOT APPLY TO ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.
THE COMPANY HAS NO OBLIGATIONS UNDER THIS CLAUSE TO THE EXTENT THAT A CLAIM IS
BASED UPON ANY OF THE FOLLOWING: (A) THE SERVICES OR ANY PART THEREOF HAS BEEN
MODIFIED, ALTERED OR CHANGED BY YOU, IN AN UNAUTHORIZED MANNER IF SUCH
INFRINGEMENT WOULD HAVE BEEN AVOIDED IN THE ABSENCE OF SUCH MODIFICATION,
ALTERATION OR CHANGE; (B) THE COMBINATION, OPERATION OR USE OF THE SERVICES WITH
HARDWARE OR SOFTWARE WHICH WAS NOT PROVIDED OR RECOMMENDED OR AUTHORIZED BY
THE COMPANY, IF SUCH INFRINGEMENT WOULD HAVE BEEN AVOIDED IN THE ABSENCE OF SUCH
COMBINATION, OPERATION OR USE, (C) YOUR FAILURE TO INSTALL OR HAVE INSTALLED AN
UPDATE OR UPGRADE CONTAINING DESIGNS TO AVOID THIRD PARTY INFRINGEMENT CLAIMS; OR
(E) ANY USE OF ANY PART OF THE SERVICES NOT IN ACCORDANCE WITH THIS AGREEMENT.
Our licensors and service providers will have no liability of any kind under these Terms and Conditions. Unless such
restriction is prohibited by applicable law, you may not bring any claim under these Terms and Conditions more than
twelve (12) months after the cause of action arises.
20) EXEMPTIONS TO LIMITATION OF LIABILITY
You further agree and confirm that Company shall not be responsible, in any manner whatsoever, for any
delay/unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be
caused, directly or indirectly, due to:
I. your failure to cooperate;
II. your unavailability and/or unresponsiveness;
III. your failure to provide accurate and complete information;
IV. your failure to provide or facilitate the submission of information in timely manner;
V. any event beyond Company’s reasonable control.
21) UPDATES
We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Services, at
any time without any prior written notice to you. We suggest that you regularly check these Terms of Services to
apprise yourself of any updates. We shall, but are not obligated to, inform you via email of any updates that is made to
these Terms of Service. Your continued use of the Platform following the posting of changes will mean that you accept
and agree to the revisions. As long as you comply with these Terms of Services, we grant you a personal, non-
exclusive, non-transferable, limited privilege to enter and use the Platform.
22) SEVERABILITY AND WAIVER
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of
any state in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term
is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Services shall survive,
remain in full force and effect and continue to be binding and enforceable. The failure of either party to exercise in any
respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
23) FORCE MAJEURE
If the performance of the Party’s obligations hereunder is prevented, restricted or interfered with by reason of fire, or
by epidemic or pandemic, or other casualty or accident; strike or labour disputes; war or other violence; or any act or
condition beyond the reasonable control of the Parties, or an act of God (each a “Force Majeure Event”), then the
Parties shall be excused from such performance to the extent of such prevention, restriction or interference; provided,
however, that the Parties shall give prompt notice within a period of three (3) days from the date of occurrence of the
Force Majeure Event and providing a description to the other Party of such Force Majeure Event in such notice,
including a description, in reasonable specificity, of the cause of the Force Majeure Event and the likely duration of the
impact or delay cause by the Force Majeure Event; and provided further that the Parties shall use reasonable efforts to
avoid or remove such cause of non-performance and shall continue performance hereunder whenever such causes are
removed.
If the Party’s performance of its obligations under this Terms and Conditions is suspended due to the occurrence of a
Force Majeure Event for a period in excess of thirty (30) business days, the Parties may defer the performance of
Services till such period and in such manner as mutually agreed between the Parties.
24) RELATIONSHIP BETWEEN THE USER AND COMPANY
Nothing in this Terms and Conditions shall be construed to create any relationship between Company and you other
than that of a service provider and user. You do not have the authority to bind Company in any manner whatsoever.
25) NON-ASSIGNMENT
These Terms and Conditions are personal to you and you shall not assign or transfer or purport to assign or transfer the
contract between you and us to any other person.
26) GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
These Terms and Conditions are governed by the laws of Delaware. Any action, suit, or other legal proceeding, which
is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the
courts in Delaware.
PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF:
YOU AND THE COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER
ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED
CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE COMPANY
AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S
OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED,
REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF
(INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE
INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF
NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S).
27) ENTIRE AGREEMENT
The Terms and Conditions are the entire agreement and understanding between you and Company with respect to the
Services and usage of Platform.
28) GRIEVANCE REDRESSAL OFFICER
In furtherance of applicable laws including but not limited to the Information Technology Act, 2000 (“IT Act”) and the
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary
Guidelines”) a grievance officer is appointed to ensure compliance with the IT Act and the Intermediary guidelines.
Any discrepancies or grievances with regard to content and or comment or breach of the Terms of Service shall be
taken up with the designated grievance officer as mentioned below in writing or through email signed with the
electronic signature to:
Any discrepancies or grievances with regard to content and or comment or breach of the Terms and Conditions shall be
taken up with the designated Grievance Officer as mentioned below via in writing or through email signed with the
electronic signature to:
Name: Gaurav Agarwal
Email: info@raga.ai
The grievance officer shall revert to every complaint within 24 hours of receipt of the complaint. Further, the Company
shall take best possible efforts to redress the complaint within 15 days of receipt of the complaint. Any suggestions by
Company regarding use of the Services shall not be construed as a warranty.
29) SUPPORT
The Company offers an email, calling and in-app-based support system. In case you require any assistance or support,
you may access support resources or contact our support email at info@raga.ai. The Company provides Support on
Monday – Friday between the hours of 10 a.m. – 6:30 p.m. IST (except public holidays).
The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in
accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with
the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any
suggestions by Company regarding use of the Service shall not be construed as a warranty.
Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific
consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento,
CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
30) CONTACT
If you have any questions regarding the Services or usage of the Platform, please contact Company at info@raga.ai.
Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to
contact number or registered mobile number, etc.) for the purpose of validation and taking your service request.
