Privacy Policy
RagaAI Inc. (referred as “Company” or “we” or “us” or “our") is the owner of the website domain at
https://www.raga.ai/ and other associated/ancillary applications, products, websites and services and all other
variations and sub-domains of the same (referred as “Platform”); and any service availed by Users (hereinafter
referred to as “you”, “your” or “User”) through the Platform is conditioned upon your acceptance of the terms
and conditions contained in Terms of Service as available on Platform and this privacy policy (“Privacy
Policy”).
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC
CONTRACT FORMED UNDER ANY RELEVANT STATUTE OR REGULATION UNDER ANY
APPLICABLE JURISDICTION, INCLUDING WITHOUT LIMITATION THE INFORMATION
TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED
PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN APPLICABLE STATUTES
ACROSS JURISDICTIONS. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL,
ELECTRONIC OR DIGITAL SIGNATURE.
We are committed to keeping your personal data private and secure. We process any personal data we collect
from you in accordance with the applicable laws and regulations and the provisions of this Privacy Policy. We
have taken considerable efforts to ensure that we only collect minimal data from you and only to the extent
necessary in order for us to provide you with Services.
The purpose of this Privacy Policy is to ensure that there is an intact charter to collect, use and protect any
personal and/or sensitive data collected by us. This Policy defines our procedure for collection, usage,
processing, disclosure and protection of any information obtained by us through the Platform. Capitalized terms
that are not defined in this Privacy Policy shall have the same meaning as ascribed to them in our Terms of
Service. Any reference made to Privacy Policy in this document shall mean and refer to the latest version of the
Privacy Policy
1. CONSENT
THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND THE
COMPANY. THE TERMS OF THIS PRIVACY POLICY WILL BE EFFECTIVE UPON YOUR
ACCEPTANCE OF THE TERMS OF SERVICE OR BY YOUR USE OF OUR SERVICES AND WILL
GOVERN THE RELATIONSHIP BETWEEN COMPANY AND YOU WITH RESPECT TO THE
COLLECTION AND TREATMENT OF INFORMATION SHARED BY YOU.
PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT AFFECTS YOUR RIGHTS AND
LIABILITIES UNDER LAW. BY USING THIS PLATFORM AND AVAILING OUR SERVICES, YOU
INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU
DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS
WEBSITE OR AVAIL OUR SERVICES.
Please be advised that any Information procured by us, shall be:
● processed fairly and lawfully for rendering the Services;
● obtained only for specified and lawful purposes;
● adequate, relevant and not excessive in relation to the purpose for which it is required;
● able to be reviewed by the User, from time to time and updated-if need arises; and
● not kept longer than for the time which it is required or the purpose for which it is required or as required by the
applicable law.
If you do not agree with this Privacy Policy, you may refuse or withdraw your consent any time, or alternatively
choose to not provide us with any Personal Information, you understand that under such circumstance, we may
be unable to render Services. Any such intimation to withdraw your consent can be sent to info@raga.ai.
WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY
DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY DATA, IF THE SAME IS EITHER (A)
REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS
CAUSED THROUGH NO FAULT, ACT, OR OMISSION OF THE COMPANY.
2. TYPES OF INFORMATION COLLECTED BY US
● “Personal Data” means and includes any Information that relates to a natural person through which an
individual is identified, such as the name, email id, country of origin or any other information relevant to
product choice and preferences provided by a User, including but not limited to information gathered through
availing Services.
● “Sensitive Personal Data” means and includes information relating to (i) financial information such as bank
account or credit card or debit card or other payment instrument details.
● “Technical Information” means and includes any Information gathered through various technologies that may
employ cookies or similar technologies to automatically record certain information from your device through
which you use the Platform. This technical information may include your Internet Protocol (IP) address.
● "Non-Personal Information” means and includes any information that does not reveal your specific identity,
such as, browser information, information collected through Cookies (as defined below), pixel tags and other
technologies, demographic information, etc. As is true with most websites, our Company gathers some
information automatically when you visit the Platform. When you use the Platform, we may collect certain
information about your computer or mobile to facilitate, evaluate and verify your use of the Platform. For
example, we may store environmental variables, such as browser type, operating system, speed of the central
processing unit (CPU), referring or exit web pages, click patterns. This information is generally collected in
aggregate form, without identifying any User individually.
(The Personal Data, Sensitive Personal Data, Technical Information, and Non-Personal Information are
collectively referred to as “Information").
3. COLLECTION OF INFORMATION
3.1. Information may be collected in various ways including during the course of you registering as a User on the
Platform, or availing certain Services offered on the Platform.
3.2. During the use of the website, we may automatically receive Technical Information. When you browse our
website, we may also collect Non-Personal Information regarding the pages you viewed, the web addresses from
which you arrive or click through to, time spent on certain pages, download errors and page response times.
3.3. We may receive Information about you from third-party platform, such as social media platforms, marketing
and advertising firms, commercially available sources and business partners to whom you have consented
disclosure of such Information.
3.4. Please do note that each category of Information may be treated differently as per this Privacy Policy.
4. PURPOSE FOR COLLECTING OF INFORMATION
4.1. The Company collects, uses, stores, and processes your Information for any purpose as may be permissible
under applicable laws (including where the applicable law provides for such collection, usage, storage or
processes in accordance with the consent of the User) and shall include the following:
i) to render Services and facilitate your use of the Platform;
ii) to respond to your inquiries or fulfil your requests for information about the various Services offered on the
Platform;
iii) to provide you with information about Services available on the Platform and to send you information,
materials, and offers;
iv) to send you important information regarding the Platform, changes in terms and conditions, user agreements,
and policies and/or other administrative information;
v) to send you surveys and marketing communications;
vi) to improve user experience
vii) to help you address your problems incurred on the Platform including addressing any technical problems;
viii) to protect the integrity and for proper administering of the Platform;
ix) to conduct academic research, surveys, analytical studies on various aspects including user behaviour, user
preferences etc.;
x) to respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in
connection with an investigation on matters related to public safety, as permitted by law;
xi) to implement information security practices;
xii) to determine any security breaches, computer contaminant or computer virus;
xiii) to investigate, prevent, or take action regarding illegal activities and suspected fraud,
xiv) to enable a potential buyer or investor to evaluate the business of the Company.
xv) Business or Research Purposes: The Information saved and except Sensitive Personal Information, is used for
business or research purposes, including improving and customizing the Platform for ease of use and the
products and services offered by us. We may archive this information to use it for future communications for
providing updates and/or surveys.
xvi) Aggregating Information / Anonymized data: We may aggregate Information and analyse it in a manner to
further accentuate the level of services that we offer to our customers. This Information includes average
number of Users of the Platform, the average clicks of the services/, the features used, the response rate, etc.
and other such statistics regarding groups or individuals. In doing so, we shall not be making disclosures of any
Sensitive Personal Information as defined above.
[Individually and collectively referred to as ("Legitimate Purposes")]
5. SHARING AND DISCLOSURE OF YOUR INFORMATION
5.1. We do not rent, sell or disclose or share any Information that we collect from you, with third parties, save and
except in order to provide you with the Services. Any such disclosure, if made, shall be in accordance to this
Privacy Policy and as per the procedure prescribed by law and in compliance with our legal obligations. We
may share your Information in circumstances and for the purposes as specified hereunder:
5.2. We shall share the information to the third-party service providers/ vendors, to provide you with the Services.
5.3. We may disclose any Information provided by you on the Platform as may be deemed to be necessary or
appropriate:
● under applicable law, including laws outside your country of residence;
● to comply with legal process;
● to respond to requests from public and government authorities including public and government authorities
including public and government authorities outside your country of residence;
● to protect our operations or those of any of our affiliates;
● to protect our rights, privacy, safety or property, and/that of our affiliates, you or others;
● to allow us to pursue available remedies or limit the damages that we may sustain; or
● to protect against legal liability;
● to protect the personal safety of Users of the Platform;
● to prevent or investigate possible wrongdoing in connection with the Platform.
5.4. Merger or Acquisition: We may share Information upon merger or acquisition of Company with another
company. We shall transmit and transfer the Information upon acquisition or merger of Company with another
company.
5.5. With our service providers: We may share Information with other service providers on a need to know basis,
subject to obligations of confidentiality for provision of Services. We hereby clarify that we work with
institutions, vendors, partners, advertisers, and other service providers, including (but not limited) to those who
provide products or services such as contact Information verification, website hosting, data analysis, providing
infrastructure, information technology services, auditing services and other similar services, in different
industries and categories of business by virtue of lawful contracts instituted between such third parties and
Company to improve our product and services. Accordingly, we may share your Information with such service
provider in order to provide you with Services.
5.6. Employees /Agents of Company: We follow a strict confidentiality policy with regard to disclosure of
confidential information to our employees or other personnel. There may be situations, where we may disclose
the confidential information only to those of our employees and other personnel on a need to know basis. Any
breach of confidential information by the employees, personnel within the Company is dealt with stringently by
us.
5.7. Except for the Information disclosed pursuant to this section, Company may share Information only if you
authorize us to do so.
6. LINK TO OTHER WEBSITES AND THIRD-PARTY SERVICES
6.1. Our Platform may provide links to other sites. These links are provided for your convenience only and the
provision of these links does not mean that sites are related or associated with us. Please note that these sites
have their own terms of use and privacy policy. You should check their privacy policy before you submit Your
Personal Information or any other data with them. We don’t guarantee the content and the security of those sites.
6.2. We may have certain features on our Platform which may be hosted by third parties, your interaction with such
features shall be governed by the privacy policy of such third parties.
6.3. We shall not be responsible for any loss, damage, claim or expense caused as a result of you accessing these
third-party sites and features.
6.4. We may use your Information to send you promotional Information about third parties which, we think you may
find interesting, if you tell us that you wish this to happen. We shall not be responsible for any disclosure of
Information due to unauthorized third-party access or other acts of third parties or acts or omissions beyond our
reasonable control and you agree that you will not hold us responsible for any breach of security unless such
breach has been caused as a direct result of our negligence or wilful default.
6.5. We use support services of third-party platforms and/or companies to direct you to payment gateways when you
opt to pay for our Services. Your financial information is collected, stored and retained by such third-party
platforms. We and such designated third-party platforms undertake measures designed to provide a security
level that is appropriate to the risks of processing your personal information. However, you are requested to
check and consent to the “Privacy Policy” of such third-party platforms in order to accept how such third-party
platforms handle your Information.
7. CHILDREN’S PRIVACY
Our Services are not meant to be used by Children (as defined by applicable privacy laws for a particular
jurisdiction). We do not knowingly collect Personal Information relating to children and if you think that Your
child has provided this kind of information on our Platform, we strongly encourage you to contact us
immediately and we will take reasonable steps to promptly remove or destroy such information.
8. DATA PROTECTION RIGHTS
8.1. You have certain rights available to you when it comes to your Personal Information. Subject to any exemptions
provided by the applicable laws, you have the following rights:
8.1.1. Rectifying, correcting, updating and removing Your information:
You can access, edit, modify and/or update your Personal Information by logging into your user profile or you
can write to us via email in case you wish to exercise this right.
8.1.2. Accessing and updating or deleting Your information:
Our Services and related documentation on our Platform provide you with the ability to access, update and
delete certain Personal Information from your Account, if any. We will provide you with information about
whether we hold any of your Personal Information upon request. We will respond to such requests within a
reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping
purposes, to complete our Services and related obligations to you or to comply with our legal obligations.
8.1.3. Object or restrict processing of Your information:
You have the right to: (i) object to our processing of your Personal Information; and/or (ii) request that we
restrict the processing of your Personal Information.
8.1.4. Portability:
You shall have the right to request us to transfer Your Personal Information to another controller, or directly to
you, in a structured, commonly used and machine-readable format.
8.2. In order to exercise these rights, please contact us on info@raga.ai.
9. STORAGE AND TRANSFER OF INFORMATION
Your Information will primarily be stored in electronic form; provided, however, that certain data can also be
stored in physical form. We primarily store all Information within the territory of India. If your Information is
transported outside the territorial jurisdiction of India, we will provide you due notice of such transfer. We may
enter into agreements with third parties (in or outside of India) to store or process your information or data.
These third parties may have their own security standards to safeguard your information or data and we will on
commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard
your information / data.
10. COOKIES AND OTHER TRACKING TECHNOLOGIES
Our Platform may utilize “cookies” and other Technical Information. “Cookies” are a small text file consisting
of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information
helps us analyse web traffic and helps you by customizing the Platform to your preferences. Cookies in no way
gives us access to your computer or mobile device. In relation to Cookies, you can deny access to the
installation of the Cookies by modifying the settings on your web browser, however, this may prevent you from
taking full advantage of the Platform.
Our use of Cookies and Technical Information allows us to improve Platform and your experience of Platform
and Services. We may also analyse Technical Information that does not contain Sensitive Personal Information
for trends and statistics.
11. DATA RETENTION
We will retain your Information for as long as your Account is active or as needed to provide our Services. We
shall retain and use the Information collected by us as necessary to comply with our legal obligations, resolve
disputes or for other Legitimate Purposes. If you cancel/ deactivate/ unsubscribe your account with us, we are
not under any obligation to retain your Information. However, may retain the Information pertaining to the User
for the maximum period permitted under the law of the land from the date of deactivation of User’s Account.
12. SECURITY MEASURES AND SAFEGUARDS
You agree and accept that your Information may be stored in third-party cloud service infrastructure providers.
While all reasonable attempts have been taken from our end to ensure the safe and secure storage of your data,
we shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that
was beyond our control. In addition to the security measures put in place by the third-party cloud service
infrastructure provider for safe and secure storage of your Information, we use certain physical, managerial,
technical or operational safeguards as per industry standards and established best practices to protect the
Information we collect. We use reasonable security practices and procedures and use secure servers as mandated
under applicable laws for the protection of your Information. We review our Information collection, storage, and
processing practices, including physical security measures to guard against unauthorized access to systems.
However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the
security of our database, nor can we guarantee that the Information you supply will not be intercepted while
being transmitted to us over the internet. However, since the internet is not a 100% secure environment, we on
best effort basis ensures the security of any information the User transmits to us and that the information may
not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial
safeguards. Please note that e-mails and other communications the User sends to us through our Platform are not
encrypted, and we strongly advise the User not to communicate any confidential information through these
means.
13. DO NOT SELL
We do not sell your Personal Data in the conventional sense (i.e., for money). However, like many companies,
we use services that collect information from You (to deliver advertisements to You for example) and this may
classify this use as a “sale” of your Personal Data, You can request to opt-out out of this “sale”, if you direct us
not to sell your Personal Information, we will stop sharing your personal information if required by submit a
written request to us via email at info@raga.ai. You must put the statement “Sale of Information- Opt-out) in
your request and include your name, street address, city, state, and ZIP code. We are not responsible for notices
that are not labeled or sent properly, or do not have complete information.
14. DO NOT TRACK
Our Service currently does not respond to “Do Not Track” (DNT) signals and operates as described in this
Privacy Policy whether or not a DNT signal is received. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com .
15. UPDATES TO THIS PRIVACY POLICY
We regularly review and update our Privacy Policy, and we request you to regularly review this Privacy Policy.
It is also important that the information we hold about you is accurate and current. Please keep us informed if
your information undergoes any change during your relationship with us. We are not responsible for any
inaccurate information you provide to us, which may affect your experience when using the Website. But our
commitment to protect your privacy will continue to remain. Your continued use of Platform and Services or
provision of Information thereafter will imply your unconditional acceptance of such updates to this Privacy
Policy. Further, we retain the right at any time to deny or suspend access to all, or any part of, the service to
anyone who we reasonably believe has violated any provision of this Privacy Policy
16. MISCELLANEOUS
ENFORCEABILITY OF THE REMAINDER OF THIS PRIVACY POLICY. THIS PRIVACY POLICY DOES
NOT APPLY TO ANY INFORMATION OTHER THAN THE INFORMATION COLLECTED BY US
THROUGH THE PLATFORM. THIS PRIVACY POLICY SHALL BE INAPPLICABLE TO ANY
UNSOLICITED INFORMATION YOU PROVIDE US THROUGH THE PLATFORM OR THROUGH ANY
OTHER MEANS. ALL UNSOLICITED INFORMATION SHALL BE DEEMED TO BE NON-
CONFIDENTIAL AND WE SHALL BE FREE TO USE AND/ OR DISCLOSE SUCH UNSOLICITED
INFORMATION WITHOUT ANY LIMITATIONS. THE RIGHTS AND REMEDIES AVAILABLE UNDER
THIS POLICY MAY BE EXERCISED AS OFTEN AS NECESSARY AND ARE CUMULATIVE AND NOT
EXCLUSIVE OF RIGHTS OR REMEDIES PROVIDED BY LAW. RIGHTS UNDER THIS POLICY MAY
BE WAIVED ONLY IN WRITING. DELAY IN EXERCISING OR NON-EXERCISE OF ANY SUCH
RIGHT OR REMEDY DOES NOT CONSTITUTE A WAIVER OF THAT RIGHT OR REMEDY, OR ANY
OTHER RIGHT OR REMEDY.
Please feel free to reach out to us by e-mail at info@raga.ai in case of any concerns, grievances, or questions
relating to our privacy or data related practices
17. THE FOLLOWING SECTION IS APPLICABLE TO RESIDENTS OF CALIFORNIA
“Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but
does not include information exempted from the scope of the CCPA.
California’s “Shine the Light” law (Civil Code section 1798.83) also permits California residents once per
calendar year to request and receive information about a business’ disclosure of certain categories of Personal
Information to other companies for direct marketing purposes. If you are a California resident and would like a
copy of this notice, please submit a written request to us via email at info@raga.ai. You must put the statement
“Your California Privacy Rights” in your request and include your name, street address, city, state, and ZIP
code. We are not responsible for notices that are not labeled or sent properly, or do not have complete
information.
18. GRIEVANCE OFFICER
In furtherance of the applicable laws including but not limited to Information Technology Act, 2000 (“IT Act”)
and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
(“Intermediary Guidelines”) a grievance officer is appointed to ensure compliance with the IT Act and the
Intermediary Guidelines.
Name: Gaurav Agarwal
Email: info@raga.ai
The grievance officer shall revert to every complaint within 24 hours of receipt of the complaint. Further, the
Company shall take best possible efforts to redress the complaint within 15 days of receipt of the complaint.
Any suggestions by Company regarding use of the Services shall not be construed as a warranty.
